30 Tanby Road Yeppoon QLD 4703

Come In and Visit Our Yeppoon workshop

Contact

Privacy Policy

B & L Moss Pty Ltd, trading as Mossy’s Diesel Maintenance (“Mossy’s Diesel Maintenance”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit mossysdiesel.com, contact us, request a quote or use our diesel maintenance, hydraulic, field-service or related services.

1. About Us

Mossy’s Diesel Maintenance provides heavy diesel maintenance, field-service support, breakdown assistance, hydraulic services and related services throughout Central Queensland and the Bowen Basin.

Our business details are:

B & L Moss Pty Ltd
Trading as Mossy’s Diesel Maintenance
ABN: 66 169 937 786
30 Tanby Road
Yeppoon QLD 4703
PO Box 1169
Yeppoon QLD 4703
Phone: 0400 982 261
Website: mossysdiesel.com

2. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

  • your full name;

  • email address;

  • telephone number;

  • business or company details;

  • service requirements;

  • worksite, equipment or project location;

  • information about machinery, vehicles or equipment;

  • information included in an enquiry, quote request or message;

  • billing, payment and transaction information;

  • employment or contractor information where you apply to work with us;

  • records of communications between you and Mossy’s Diesel Maintenance; and

  • technical information about your use of our website.

You may choose not to provide certain personal information. However, this may prevent us from responding to your enquiry, providing an accurate quote or delivering the requested services.

We generally do not intend to collect sensitive information through our website. Please avoid submitting sensitive personal information unless it is reasonably necessary for your enquiry or we have specifically requested it.

3. How We Collect Information

We may collect personal information:

  • when you complete a contact or quote-request form;

  • when you contact us by telephone, email, social media or in person;

  • when you engage us to provide services;

  • when you request a quote, inspection, breakdown response or field service;

  • through our dealings with your employer, business, contractor or representative;

  • when you apply for employment or contractor work;

  • from publicly available sources where appropriate; and

  • automatically through cookies, server logs and website analytics technologies.

Where practical, we will collect personal information directly from you.

4. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

  • respond to questions, enquiries and quote requests;

  • understand your service requirements;

  • arrange workshop repairs, field servicing or breakdown assistance;

  • provide diesel maintenance, hydraulic and related services;

  • communicate about projects, bookings, worksite access or service delivery;

  • prepare quotes, invoices, reports and service records;

  • process payments and maintain accounting records;

  • manage customer, supplier and contractor relationships;

  • improve our website, services and customer experience;

  • maintain workplace health, safety and compliance records;

  • assess employment or contractor applications;

  • prevent fraud, misuse and security incidents;

  • comply with legal, regulatory, insurance and contractual obligations; and

  • protect our legal rights and the safety of our employees, customers and the public.

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

5. Website Forms

When you submit a form through our website, we may collect your:

  • full name;

  • email address;

  • requested service;

  • location; and

  • message or enquiry details.

This information is used to respond to your enquiry, determine how we may assist and provide relevant service or quotation information.

Website forms may include anti-spam features that process technical information to help distinguish genuine enquiries from automated submissions.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, security and performance.

These technologies may collect information such as:

  • your IP address;

  • browser and device type;

  • operating system;

  • referring website;

  • pages viewed;

  • approximate geographic region;

  • date and time of visits; and

  • website interactions.

We may use third-party analytics or website-service providers to help us understand how visitors use the website and improve its performance.

You can usually disable or delete cookies through your browser settings. Some parts of the website may not function correctly when cookies are disabled.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • employees, contractors and authorised representatives;

  • service technicians and field-service personnel;

  • information technology, website-hosting and email providers;

  • payment processors, accountants, insurers and professional advisers;

  • suppliers, subcontractors and business partners involved in providing requested services;

  • government agencies, regulators, courts or law-enforcement authorities;

  • workplace operators, mine-site operators or principal contractors where required for site access, safety or service delivery; and

  • another organisation involved in a business sale, restructure or transfer.

We do not sell or rent personal information to third parties.

Some third-party services accessible through our website, including social-media platforms, mapping services and analytics providers, operate under their own privacy policies.

8. Overseas Disclosure and Storage

Some website, cloud, email, analytics or technology providers may store or process information outside Australia.

The countries involved may vary depending on the service provider and its infrastructure. Where reasonably practicable, we take steps to work with reputable providers and require personal information to be handled securely.

By using our website or communicating with us electronically, you acknowledge that information may be processed or stored through these third-party systems.

9. Direct Marketing

We may occasionally use your contact details to provide information about our services where you have consented or where otherwise permitted by law.

You may opt out of marketing communications at any time by:

  • using an unsubscribe option included in the communication; or

  • contacting us using the details in this policy.

We may still send non-marketing communications relating to an active enquiry, quote, booking, account or service.

10. Storage and Security

We may hold personal information electronically and in physical records.

We take reasonable steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Our safeguards may include access controls, password protection, secure systems, staff procedures, physical security and reputable third-party service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • provide our services;

  • manage our customer and business relationships;

  • maintain service, financial, safety and compliance records;

  • resolve disputes;

  • enforce agreements; and

  • comply with legal, taxation, insurance and regulatory requirements.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal retention requirements.

12. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below and provide enough information for us to identify the relevant records.

We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law. Where appropriate, we will explain the reason for the decision.

13. Privacy Complaints

Please contact us if you believe we have mishandled your personal information or breached this Privacy Policy.

Your complaint should include:

  • your name and contact details;

  • details of the privacy concern;

  • relevant dates or communications; and

  • the outcome you are seeking.

We will review your complaint and aim to respond within a reasonable period.

Where applicable, you may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response.

14. Third-Party Websites

Our website may contain links to third-party websites or platforms, including Facebook, Instagram, Google Maps and related services.

We are not responsible for the content, security or privacy practices of third-party websites. You should review their privacy policies before providing personal information.

15. Children’s Privacy

Our website and services are intended primarily for businesses, equipment operators and adults seeking diesel maintenance or related services.

We do not knowingly collect personal information from children through the website without appropriate consent. A parent or guardian who believes a child has provided personal information may contact us to request its removal.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • our business operations;

  • website functionality;

  • service providers;

  • legal requirements; or

  • privacy practices.

The updated policy will be published on our website with a revised “Last updated” date.

17. Contact Us

For privacy enquiries, requests or complaints, contact:

Privacy Officer
B & L Moss Pty Ltd
Trading as Mossy’s Diesel Maintenance
PO Box 1169
Yeppoon QLD 4703
Phone: 0400 982 261
Website: mossysdiesel.com